If you have ever lost information on your Palm handheld or Treo™
Smartphone and could not recover it, then you know how frustrating it can
be. Having the data backed up is the first thing you want to learn when
owing a Palm OS device. Hotsync and 3rd party applications have provided ways
to backup your data to your desktop and to your memory card. Palm
introduces a service that allows your PIM data to be backed up to their
servers just in case a device loses the information or is physically lost. The service then
allows the data to be restored from this system when your device is
recovered from a hard reset or a replacement device is obtained.
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The Palm Backup application and service is not a replacement for your Hotsync
process. Palm backup is an Over The Air (OTA) backup and restore service. Palm backup service offers you the ability to keep important data backed up — no matter where you are — on a day-to-day basis. This service does not require a HotSync to a computer, doesn’t even require you to have to plan for, or worry about the connection. It’s all done for you, OTA.
When you are at home or the office, you want to still use the Hotsync
process to ensure that your data is safe within your own environment. For
one, the Palm backup does not backup any 3rd party applications such as your
email, music players, ebook readers, 3rd party backup programs, etc.
Data backed up:
Contacts
Calendar
Memos
Tasks
Bookmarks
Speed dials
Call log
NOTE: To backup the rest of your Treo™™ smartphone data we recommend you perform regular HotSync operations.
Features
Backup your essential information to a secure server, without using cables or even your desktop computer.
Set an automatic backup schedule, and never think about it again. Or backup manually whenever you want.
Restore your essential personal information from anywhere you have wireless data coverage.
Available from Palm for free (for a limited time).
Requirements
Palm OS® software: Treo™™ 700P, Treo™ 680, or Treo™ 650 smartphone with approximately 2MB of available RAM.
Available for AT&T, Sprint, and Verizon Wireless customers.
Wireless data services from a mobile service provider (unlimited data plan strongly recommended).
To install the Palm® Backup Beta, complete a
form to send a SMS message
here.
Palm will send an SMS to your device that contains a link that will allow you to
download Palm® Backup Beta directly onto your Treo™ ™ smartphone. I've even
tried several times, several days later, but I never ever received the SMS
message. If, I had gotten one, it would have looked similar to this:
The simplest
way to get it; however, is to simply browse over to http://www.palm.com/backup and download it via your
Treo™
Not the Only Backup Service, Nor the First
In my July 4, 2005
Podcast # 3, I expressed my desire for the ability to backup my Treo's data
to an Internet destination. In this dream, that I spoke of, I hoped for a
product that would allow my data to backed up to a destination of which I
controlled the access (i.e. my web site, FTP server or home PC - via the
Internet). I challenged the Palm OS developers to examine this path. Since then
we have seen products from Alex Pruss and Blue Nomad Software.
Alex Pruss added to his NVBackup product the ability to copy files, that were
backed up to your memory card, to your own FTP or website.
Blue Nomad Software's BackupBuddy.Net was the first
to backup to a commercial server. They realized that while essentially everybody stores personal information in their Treos not everybody installs a lot of games,
ring tones, or other third-party software. So
they created two versions of BackupBuddy.Net: Basic and Professional.
BackupBuddy.Net Basic backs up only your Contacts, Calendar, Tasks, and Memos. BackupBuddy.Net Professional backs up your entire Treo including all third-party applications and data.
BackupBuddy.Net Basic backs up only your Contacts, Calendar, Tasks, and Memos. BackupBuddy.Net Professional backs up your entire Treo including all third-party applications and data.
The Palm Backup application and service is similar in purpose to BackupBuddy.Net's
Basic plan.
Getting Started - Backing Up the Data
I initially tried sending a SMS message to my phone with the installation link, but the message never arrived. So I downloaded the application from http://www.palm.com/backup. I ran the PalmInstall.prc and allowed the device to reset (reboot).
The install application (PalmInstall.prc) program's icon is a picture of a
Treo™ next to a server with many
drives with a green downward turned arrow. The Palm Backup (PalmBackupBeta.prc) program's icon is a picture of a
Treo™ next to a server with many
drives.
Clicking the install application (PalmInstall.prc) program's icon will
initial the installation process.
Once the application is completely installed and the unit resets,
I was presented with the Usage Requirements screen. I pressed the continue
button.
I was presented with the legal notice. I clicked OK.
I then had to setup a new account. I pressed Next.
I had to complete a registration process; providing my email and other
account information.
This is the email that you will receive from Palm Inc.
Email Address Confirmation
Thank you for registering for Palm® Backup Beta. To complete the registration process, click one of the links below to validate your email address. If you do not verify your email address within seven days, your Backup Beta account will be disabled.
From your computer: click here
From your Treo™ smartphone: click here
---------------------------------------------------------------------------------------------------------
Email verification needs to occur within 7 days:
After successful registration of a Palm backup account, you will receive an activation email containing a link to activate your account. You must click the link within seven days to ensure your account is fully activated. Didn't get the email? Check your spam or deleted items folder.
If you happen to have typed in an email that has already been used, you will
see the following error.
I was presented with my opportunity to backup for the first time.
If you click "Skip Backup", you will see this message
If you click "Back Up Now", you will see...wait!
Here are the backup settings.
Backup Frequency
If you chose the "Manual" option, the screens will change.
Choosing one of the automatic frequencies, will allow you to chose a backup
time period.
Once you decide the frequency and the time period , you can press the "Back
Up Now" button.
I pressed the Back up Now button to initialize the backup process.
The backup began backing up the following data: names, numbers,
appointments, memos, to-do's, bookmarks, call log entries and speed dials.
The first backup took some time to complete. If you have had your Treo™
for more than a year and have made a decent amount of calls, you may want to
purge some of the call log entries. If you don't want to lose your history,
be prepared for a lengthy backup time; so make sure your battery is charged. Really, depending on the amount of data it could take an hour or more, so plug it in.
Here are some of the other screens.
User Menu
Backup's Tracelog
Account Settings
Help Menu
License Agreement
About Palm Backup
Here is my first backup's log (it took about 50 minutes from registration to backup
completion):
I changed a few things. I deleted a contact, modified a calendar event, and added a new task. Now the backup time was within a second.[4/12/07 : 6:10] Synchronization start [manual + incremental] [4/12/07 : 6:10] Sending Contacts [0/1] [4/12/07 : 6:10] Sending Contacts [1/1] [4/12/07 : 6:10] Sending Events [0/2] [4/12/07 : 6:10] Sending Events [2/2] [4/12/07 : 6:10] Sending CallLog [0/0] [4/12/07 : 6:10] Sending Bookmarks [0/0] [4/12/07 : 6:10] Sending Memos [0/0] [4/12/07 : 6:10] Sending Favorites [0/17] [4/12/07 : 6:10] Sending Favorites [17/17] [4/12/07 : 6:10] Sending Tasks [0/1] [4/12/07 : 6:10] Sending Tasks [1/1] [4/12/07 : 6:11] Receiving Contacts [0/0] [4/12/07 : 6:11] Receiving Events [0/0] [4/12/07 : 6:11] Receiving CallLog [0/0] [4/12/07 : 6:11] Receiving Bookmarks [0/0] [4/12/07 : 6:11] Receiving Memos [0/0] [4/12/07 : 6:11] Receiving Favorites [0/0] [4/12/07 : 6:11] Receiving Tasks [0/0] [4/12/07 : 6:11] Synchronization end
Thoughts about the Backup Process
The backup process is now complete. Now what? Have you noticed from the screens above
that there is no restore button or link. I thought it was strange too. The
produce is not setup like most current 3rd party backup applications. It does
not allow partial restores, it is simply designed to be used after a complete
wipe out or for restoring to an empty replacement device.
It is not designed for the following situations (but it should be):
a particular database (contacts or calendar events) corrupts - you want
to restore just the particular application data
you delete an important memo, but you add important events, contacts
since the last backup - you want to restore the memos without over writing
the other databases
There are more scenarios where you may want a restore a particular database,
but leave the other databases untouched.
Let us look at one - the Contacts. I have seen people's contact database go
corrupt. How do they know they are corrupt? When they try to open the contacts,
the device resets or the Hotsync process never gets pass the contact backup
portion. I have seen people have contacts on their Treo but then they Hotsync
and now the contacts are gone from the Treo but neither are they on the desktop
either.
Even when I deleted all my contacts, tasks, calendar entries, call logs,
shortcuts and memos - the Palm Backup application would not allow me to restore
any or all of my missing data.
So we have established the limitations; restore NOTHING or restore
EVERYTHING. I will say this is crazy. I should be able to restore the data
any time that I see fit to do so. OK, anyway. let's continue.
Restoring the Data
SO IT WORKS ONLY IN THIS SCENARIO: So you have been backing up your PIM data faithfully to the Palm Backup
server either automatically each day, week or month (or manually when you
needed to). Now what you have dreaded the most has occurred. Either you have
lost all of your data while out on the road (or out of town) or you have
lost your device and received a replacement. Do you panic?
No, you simply download the application again from
http://www.palm.com/backup.
Run the InstallBackup.prc and allowed the device to reset (reboot).
So I performed a hard reset which erased everything on my Treo.
Everything including the data backed up by the Palm Backup application and
service, plus all of my 3rd party applications and data.
Once the application is re-installed, simply click on the icon.
When I opened the application, you will see the license and usage
requirement screens again.
The welcome screen appears again. This time, I clicked "Sign in".
I had to sign in with my email and password.
Tap the restore button.
The restore starts...
The screens will change as the data is restored.
The restore process crashed five times. Once because I
wiggled the Hotsync cable that was plugged into it. I can't recall the
second reason. The another failure was caused after I accepted a call from my wife. On
her first call, I hit the ignore button and the restore appeared to
continue; however, when she call back immediately I answered it. This caused the
restore process to halt. Another time I took the charging cable off to loan
it to a co-worker and it crashed the restore process. When it is
interrupted, you see a screen like this when you open the application.
Each time it was interrupted, the restore process had to restart from the
beginning - restoring the contacts again. It restores contacts first then
events (calendar dates); the call logs, bookmarks, memos, shortcuts
(speed dials) and finally the tasks. The call log takes the longest to
restore, just like it took the longest time during the backup process.
The restore is now complete. Here is the log from my restore process.
Every the restore is interrupted, it records a message in the log that the
"Synchronization failed" and that it had an "Error communicating with the
remote server".
So your device has the contacts, memos, tasks, shortcuts, web favorites and
your call history restored. You can now use your device to again make calls
to your contacts, track your appointments, etc.
The thing that jumps to mind
that it should have backed up as well and as a result be restored to my
device at this point is as follows:
Hotsync Name
Owner Information
Security Locking Schedule and Device Password
The Palm Backup Settings
The Palm Backup service restored my key data, but my device is still
crippled. It doesn't know who I am anymore. It doesn't know its own name
anymore. Any 3rd party applications added while on the road will not
register even if you have the registration code.
You obviously need the Hotsync name restored because this is what the desktop
computer uses to identify the device. When you perform your next hotsync, you
will know doubt many want to synchronize the data and not simply have the
handheld overwrite the desktop.
Also, it you want to re-download your crucial 3rd party applications from the
web and use them again, you want to be able to put the registration code in.
This process requires the Hotsync name.
You want the device owner information restored too. People who would use this
type of service wouldn't necessarily think to add this information right away.
If they lost or misplaced the device after the restore, this would increase
their change of getting it back.
The above thoughts dictate that the security code and security locking
schedule should be recovered as well so that the device would lock as previously
setup to do.
Finally, the settings that I had for the Palm Backup application should be
backed up and restored as well. Obviously, the prior setup helped me to get to
this point, so it should be re-established to begin protecting me again. I would
rather the old settings be restored and then I can changed them if needed,
rather then not restoring them and assuming I will remember to set it up. This
last setup may already exist since it appears that it set the default "backup
everyday, overnight" was provided.
Something strange consistently occurred after a hard reset was performed
and before the data was recovered. I kept getting whacky SMS messages, like
the one below.
They have to be related to the process. I suppose Palm intends to send a SMS
message to indicate that your device has been restored so that you are aware
that the device is in a partial state. If this is the case, they will need
to title the SMS message appropriately and disclose this fact so that the
customers are aware - as a text messaging costs may be incurred by the
customer.
Another crazy thing consistently happened. When I attempted to restore my
complete device from the SD backup program (Resco Backup) so that I had
everything back on my device (3rd party apps and data plus Hotsync name,
device password, etc.), the backup would hang when it tried to over write
the databases (ContactDB, PhoneCallDB, TasksDB, etc) that were recovered
using the Palm Backup application.
The only way I could resume, was to reset the device and do one of two
things:
Completely do a hard reset again and recover from Resco Backup's
Image on the SD card, or
Restore from Resco, Ignoring all of the databases that Palm
recovered
The first option was the easiest to perform.
Palm is saving these database (read only or something) in such a way that
they could not be overwritten with the Resco restore. This may occur with
your backup program so you want to test this before you depend on this
product. Because this program is not designed to replace other backup
program, you, Palm Inc and the other developer want to determine that this
issue is and how to resolve it.
Not Every User can Use it
Palm Backup Beta is limited to being able to backup and restore
certain types of data: names, numbers, appointments, memos, to-do's,
bookmarks, call log entries and speed dials.
Who is this produce/service targeted to? I would think this service would be
targeted to the Average Joe. The person who uses the Treo as a "regular"
phone. They use it as a phone with added bonuses: contacts, call history,
appointments, email, web browsing. They don't know how any of this works, they
simply want it to work. They expect, when they turn their device on, the above
items will be there. They never would have used the older Palm OS devices that
lost everything when the battery died.
If anyone has changed phones and couldn't copy the phone numbers,
appointments and other important information to their new phone, they are highly
disappointed upon receipt of this knowledge. If they could buy the next upgrade
Treo and restore this information to it, then they are ecstatic.
They are willing to spend a couple of dollar a month (as part of their
wireless contract) for this data to be restorable within a few minutes. With the
BackupBuddy.net Basic plan this would be about $1.25 a month. So Palm could get
around $2.00 a month for this as an ale carte service with a new phone purchase.
This product/service would be an added product by the wireless service
provider. The carrier would set the price. Palm gets their cut from the sale.
Palm most likely would also sell it independently of the carrier with a
6-month or 12-month pricing plan.
Known Issues
Slow backup performance:
If you have more than 7000+ calls in your call log you may experience slower than normal initial backup speeds (as much as 25 to 30 minutes). Network coverage and/or network speed may also affect backup speed. To shorten initial backup, we recommend you purge excess calls in your call log. To do so, go to your call log, select menu, then record->purge.
Restore failure due to incorrect time set on device:
If your network date and time preferences are not set to automatically detect network settings and the displayed date is more than 90 days in the past, you will not be able to use the application.
Unsuccessful backup:
Backup may occasionally be unsuccessful due to network connectivity issues or other issues. If this happens, your backup will be performed at the next scheduled time.
Microsoft® Exchange ActiveSync® (EAS) users will not be able to backup calendar and contacts:
Calendar and contacts are not backed up for EAS users, even if the EAS account is deleted. Users will need to hard reset their device after deleting EAS in order to backup contacts and calendar. If you are an EAS user, please use HotSync to backup your contacts and calendars.
If you have a VersaMail Exchange Active Sync (EAS) account and a POP3 email account, neither the Calendars and Contacts will not be backed up to the Palm Backup Beta server. If this is the case, then you will see that you can't get your contacts or calendar to backup or restore.
If you decide to delete your EAS account to enable the full features of the Palm Backup Beta program, you will need to take additional steps, as the Calendars and Contacts will still not be backed up. This is because VersaMail is unable to detect that EAS has been deleted and can't communicate this to the Palm Backup Beta client.
Follow
these instructions to delete EAS on your device.
Additionally, the Palm Backup Beta works with the following Palm OS®
devices and carriers: Supported devices Treo™ 650, 680, and 700p, supported
carriers Cingular Wireless, Sprint, and Verizon Wireless.
How Safe is this Service?
The Palm backup server is protected
behind a firewall, information transmitted between the device and server is
encrypted. We do not have access to your password or unencrypted data. For
additional details, please read our privacy policy located @ the following
URL:www.palm.com/palmbackup/privacy.html.
Is it as safe as being on your work PC or Home PC? Not quite, but even these
systems can be compromised and your data accessed under certain
circumstances.
Removing the Application, Ending the Service
If you are not satisfied with the service or no longer need it, you will
need to delete the application from your device. You may not be able to
delete it through 3rd party launcher application. You may want to exit that
launcher and use the regular delete option in the default application
launcher. Once the application is deleted from the device, you are not done
yet. Your data is still stored on Palm Inc.'s servers.
You must call Palm Customer Support @ 1-866-785-7256 (1-866-785-PALM) to
request cancellation of your account. I called and the customer service
representative had know idea what the Palm Backup service was. He placed me
on hold for 10 minutes and then the call was lost (I was on a landline, so
it was not a dropped call - more like let him call back and have someone
else deal with this). I call again and got another gentleman, he placed me
on hold as well. When he returned, he asked for my full name and email
address. He stated that an email would be sent to confirm that I want to
delete the account. He placed me on hold again. He came back and explained
that once I respond to the email, the service will be terminated. The call
took about 17 minutes to completion. I received the following email (a
similar email is received when you signup for the program too):
Account Deletion
Thank you for calling Customer Support to request deletion of your Palm®
Backup Beta account. Click one of the links below to delete your account.
From your computer: click here
From your Treo™ smartphone: click here
If you did not request deletion of your Palm® Backup Beta account, please
delete this email and call Customer Support at 1-866-785-7256.
Only after clicking one of the links in the Account Deletion email, will
Palm Inc arrange to remove your data from their servers.
Is it really Free?
Well yes and No. The Palm backup beta service is free, but it will use your data
connection (with you are paying for). Palm recommends having an unlimited data
plan to ensure that no additional charges are applied to your monthly phone
bill. Please check with your carrier for questions about unlimited data plans.
One quote on Palm's site stated "Available from Palm for free (for a limited
time)", so this may change.
If they decide to charge for the service, it may be priced similar to
BackupBuddy.net's Basic plan which asks for $14.95 a year or $9.95 for a 6 month
plan.
I honestly feel that the service should remain free if it remains in
it's emergency recovery form. If they develop the ability to do partial
recoveries then it would be worth the money. That is my opinion, my opinion does
pay for Palm's servers or staff to service and maintain it. When people call me
to resolve their Palm OS issues, it could cost them $75 an hours. If this
service prevents that bill once a year, then it is well worth the cost.
The only way I see people paying for this service is that it (1) be affordable and (2) be an added service that can be added to the wireless service provider's bill like MobiTV allows (this way an additional bill is not required).
Pros
Easy to Use
Backs up data over the air (OTA) from anywhere you have mobile cellular
services.
Free*
Cons
Interrupted restores started over from start and do not continue from
crash point
Can not restore the data unless the device loses everything
Can not dictate the order of data recovery or select a particular data set to be recovered
Does not Backup and Restore Saved Preferences: Hotsync Name, Owner Information, Security Lock Schedule or Device Password
Interfered with my backup programs ability to overwrite the DBs recovered with Palm Backup
No in application help that explains how the service works and when the data can restored. Since it is a OTA app, it could simply point to a URL on the web so that a user can find the information.
No ability to set the exact backup time
Final Thoughts
Many people will argue that this is not as good as a "backup to SD" solution that has been around for so long. Well those work as long as you have the SD card, which you wouldn't have it you lost your device with the card in it. Nor would the SD card help, if it lost all of the data like my 1GB SD card did once. It would be a better solution if it backed up and restored additional information - at least the preferences information. Additionally I need to be able to restore what I need, not just everything.
Security is at the forefront of anyone's minds. Remember Paris Hilton's information getting stolen, not from the device itself, but from the carrier's servers. If someone hacked Palm's servers, they would have a lot of information about it's customers. This would be an even bigger concern if it backed up everything like BackupBuddy.net's Professional service did - as more sensitive data may be transmitted OTA.
Palm Backup is an excellent start for a program that backs up from and restores PIM data to the
Treo™ Smartphone. It is clearly not for everyone, but it will be extremely useful
for most of the users of Treo™ Smartphones users. Those who rely heavily on 3rd party
applications or stored information to the memory card, may want to seek alternative products or
services. Even those heavy (power) users can benefit from having the ability to
recover their PIM data in emergency situations. In all cases, Palm Backup makes an excellent secondary
or complimentary backup solution to Resco Backup, Backup Man, BackupBuddy,
NVBackup and other 3rd party backup applications. As long as it remains free, it
works great as a backup even for a BackupBuddy.net account as well.
I look
forward to seeing this product develop and will update this review as changes
occur while this product goes from Beta to a release level product.
This brings up a point. Public beta applications are released to solicit public responses from "would-be" customers. This is a wireless application that only works if the customers and beta testers have wireless access. SO why wouldn't Palm include a feedback form that users and testers could submit their feedback instantly (OTA) to Palm Inc's staff (developer's, marketing staff, etc.)? This seems like an obvious feature to include. They didn't think to have a website help URL link that explains information, like when the "restore" button would appear for usage, so asking them to see this far ahead may have been too much to ask.
Suggestion boxIs there a particularly cool mobile computing product or service I've missed? Got a spare story idea in your back pocket? Tell me about it.
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New! - Need some Palm OS software? We have partnered with Palmgear to offer you the largest selection of Palm OS software. We have games, utilities and much more software.
Want to listen to Audible books on your PDA? All you have to do visit Audible.com to signup for their program and start listening to great books. Let them know we sent you there, enter our username, godschoice, when you register at Audible.com. AudibleReady® Palm Handhelds include the Tungsten C, Tungsten T Series, and Zire 71. All models play Audible formats 2 and 3 and can hold up to 64 hours of Audible audio using a 256 MB expansion card. Remember, when asked "If an Audible customer referred you, please enter that person's username", please enter godschoice.
The New Palm PDAs Are Here:The Palm® Z22 was designed specifically for people who want to replace their planner. The Tungsten E2 brings more memory and Bluetooth technology. The Palm TX Handheld provides 128MB RAM and gives you Wi-Fi and Bluetooth wireless. Need to kick your storage up a notch? The Palm LifeDrive provides 4GB of internal storage and Wi-Fi and Bluetooth wireless - Store what you want and connect to what you want.
The New Palm Smartphones: Whether the Palm OS (Verizon Wireless 700p or Sprint 700p ) or the Windows Mobile (Verizon Wireless 700w) is your mobile cup of tea, Palm delivers the palm Treo 700. More memory, better camera and faster Internet speeds than what the fantastic Treo 650 (Unlocked,Cingular,Sprint) provides.
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